Service Skills Methodology

My first time working in F&B industry (Toptable @ Temasek Culinary School), consists of...

~ 100% excitement
~ 99% nervousness
~ 90% disorganised
~ 80% grateful (to my 2waiters and headwaiter)*
~ 70% shiver
~ 60% satisfaction
~ 50% guilt *
~ 30% uncertainty
~ 10% anger

Initially I was taught about good service, and my expectation of receiving a good service rose. Now, I'm taught how to provide a good service, I think I'll learn how to be a patient customer. haha.. It wasn't a easy job at all! The nervousness did not come at the point of operation. It came right after I knew I was posted to be a captain.

Despite of all the preparation I've made, it became quite useless at the point when service was carried out. I didn't not say a word of what i've memorised yesterday. My mind was totally blank. I was shivering so badly in front of my first two customers that I can't even write my captain's order. Fortunately Joseph (headwaiter) helped me out.

There were many mistakes made along the way and things didn't run very smoothly. Despite of all the hipcups, the nervousness etc., I really feel that it's a very good experience being a captain (cos I get to interact with my customers the most).

The biggest satisfaction came from the comment card written by one of the customers I've served. She said she'll definitely be back again for my service! Just one compliment and it really marked my day. Perhaps she was just being nice, but to me it is more of an encouragement. All the nervousness was worth it-certainly. It drives me towards providing better services. I would really like to thank her, as well as the other customers I've served for their kind understanding as well as tolerance. A very big thank you!

As for the anger, hmm.. I don't see a need to make unpleasant mark in my first blog - so she's forgiven. =)